Starting Friday, Capital One lounge visitors can view lounge capacity and, if applicable, join the waitlist remotely in one of the bank’s three airport lounges prior to their visit.
According to an email sent by the bank early Friday, travelers can now check how busy their preferred lounge is in real time via the Capital One mobile app.
“These new features are now live in the Capital One app for a majority of eligible cardholders and will continue to be rolled out to the remaining eligible cardholders in the coming weeks,” Capital One said in the email announcing the rollout is announced.
To use these features, open your Capital One mobile app and select the “Travel” tab before selecting “Lounges.” From there, you can enter the specific lounge you’re trying to visit into the search bar to gauge real-time availability.
If your target lounge has a waiting list, Capital One Venture And Capital One Venture ticket holders can use the app to digitally join the waiting list by selecting ‘Become a Member’. You will then be asked to enter your name, phone number and group size. After you log in, the app will display an estimated wait time, which you will also receive via text message.
When a place becomes available, you will receive a text message. From then on you have 15 minutes to arrive. If you change your mind while waiting, please let the lounge know within the 15-minute wait time. You can also let the lounge know if you are running late or have arrived.
Beginning in February, travelers can choose from three Capital One airport lounges: the Capital One Lounge at Dallas Fort Worth International Airport (DFW), which opened in 2021; the Capital One Lounge at Dulles International Airport (IAD) in Washington, DC, which opened in 2023; and the Capital One Lounge at Denver International Airport (DEN), which opened in late 2023. A future lounge is also planned for Las Vegas.
The Capital One Venture is the primary way most travelers access a Capital One Lounge, but Venture Moreover, the Capital One Venture offers unlimited access. Different are the Capital One Venture Rewards Credit Card and the Capital One Spark Miles for Business both offer two free visits annually, but note that this benefit will be removed from these cards from next year.
If you don’t have a card granting entry, you can pay $65 per person to enter.
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In short
If you are not using the Capital One app or would prefer to join the waitlist in person, please know that you can still do so by going to the appropriate Capital One Lounge reception desk. As with the mobile waiting list, you will be notified via text message when it is time to enter the lounge.
With these features, Capital One joins American Express, which also offers capacity indicators and waitlist capabilities for its lounges.
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