Fintech giant Square says its services are coming back online after a day-long outage left small business owners unable to process their payments.
The Block-owned company had been experiencing a prolonged outage on the U.S. west coast until Friday morning, which had shut down its services since midday Thursday.
In a new post on its status update page, Square says it is “actively observing the recovery of all Square systems” after engineers deployed a fix early Friday. The company noted that while its services are starting to function normally, it expects “minor delays” for some transfers due to the disruption.
The outage began around noon PT on Thursday and left merchants unable to access accounts or process credit card payments, the company confirmed in a post on X, formerly Twitter. It’s not known how many users it has, but Square says it serves “millions” of small and medium-sized businesses with its physical and virtual point-of-sale services.
“We know you trust us with your business, and these situations create challenges in running your business. We are truly sorry,” the company said in a statement message on X during the malfunction.
One X user responded by saying that their small business lost more than $2,000 in sales due to the outage during what is the company’s biggest month of the year. Another stated that they were lucky to have an ATM on site given Square’s “lack of timely response”.
Cash App, a mobile payment service from Block, also experienced an outage on Thursday, preventing users from making or receiving payments. In the latest status update, Cash App said that users can now add cash and make purchases using their Cash Card. “We will continue to have the ability to send and disburse payments,” it added.
The cause of the malfunction is not yet known. A Square spokesperson did not immediately respond to a request for comment.
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